Access Your Downloads
All your purchased files are available in your dashboard.
Common Download Issues
1Download button not working
- 1Ensure you are logged in to your FB-Writers account.
- 2Verify the purchase is showing in Dashboard → Purchases.
- 3Try a different browser (Chrome or Firefox recommended).
- 4Disable browser extensions that may block downloads.
- 5Check your internet connection and try again.
2File not appearing in Downloads
- 1Go to Dashboard → Purchases and confirm the order shows as "Completed".
- 2Wait 5 minutes after purchase — processing can take a moment.
- 3Refresh the Downloads page.
- 4Check your email for a download link sent at time of purchase.
- 5If still missing, submit a support ticket with your order ID.
3Download link expired
- 1Download links expire after 7 days for security reasons.
- 2Go to Dashboard → Downloads to generate a fresh download link.
- 3If the link is not available, contact support with your order ID.
4Corrupted or incomplete file
- 1Delete the partially downloaded file.
- 2Clear your browser cache and try downloading again.
- 3Try a different browser or device.
- 4Check your available disk space.
- 5If the issue persists, contact support — we'll send a fresh copy.
Still Having Issues?
Our support team can manually resend your download or investigate the issue.
Submit a Support Ticket